Frequently Asked Questions

Product Questions

Yes. All Eternity Cases are IP67-rated, which means they are fully dustproof and waterproof, submersible in up to 1 meter of water for 30 minutes.

Unlike basic “pick-and-pluck” foam, our rifle-specific models use 3D contoured CNC precision-machined dual-layer foam. This means the foam is sculpted to the rifle’s full profile, supporting it at all contact points while minimizing pressure.

No. While Eternity Cases are waterproof, they are not flotation devices.

No. Firearms must be allowed to cool before placing them inside the case. Storing a hot firearm may damage both the case and the firearm.

Yes. Eternity Cases are stackable per military requirements, designed for secure storage and transport by truck or cargo aircraft.

Yes. The metal-reinforced mil-spec QD points match those on most rifles, so you can repurpose your existing sling to carry the case hands-free.

Orders & Shipping

Eternity Cases are available exclusively through www.eternitycase.com and select partners, starting with models designed for Arsenal rifles.

Yes. Eternity Case offers free ground shipping on all orders within the continental United States.

Not at this time. We currently ship ground only within the U.S.

Orders are typically processed within 1 business day. Delivery via ground shipping usually takes 1-6 business days depending on your location.

Returns & Warranty

Returns are accepted for purchases made directly from www.eternitycase.com within 30 days of delivery. Items must be unused, in original packaging, and include all inserts. A 15% restocking fee applies to non-defective returns.

No. Returns are only accepted for cases purchased directly from www.eternitycase.com. Please contact the retailer you purchased from for their return policy.

Yes. All Eternity Cases are covered by our Limited Lifetime Warranty, which protects against defects in materials and workmanship. Foam inserts, cosmetic wear, and damage caused by misuse are not covered.

Contact our Customer Service team at sales@eternitycase.com. Proof of purchase will be required, and you may be asked to ship the case back for inspection.

Other Questions

Yes. The first launch includes cases designed for Arsenal rifles and a universal case, with more models and sizes planned for future release.

Need More Help?

If you don’t see your question here, contact us:
sales@eternitycase.com